拜託, FEDEX! Come on, FEDEX!

My husband ordered a refurbished laptop from Dell on-line last week. It is scheduled to arrive today. My husband called many times this morning asking whether his laptop has arrived. I volunteered to stay home and wait for the delivery. I really don't like the idea of these FEDEX drivers leaving shipped items right at our front door. I would prefer to be home to sign for the shipment.

Anyways, I waited until my husband got home at 4 pm, then I had to take my son to his violin lesson. It's hard to tell when FEDEX will get to my house. It can be any time. The tracking of the shipment said the laptop is already in the truck ready for delivery. So we waited. When I got home at 6:30pm, still no delivery. That's when we decided to call FEDEX and find out what happened to our shipment. The customer service rep looked into it and informed us that their driver told them that he came by our house at 6 pm, but no one was home. Oh come on, FEDEX! Both my husband and my daughter were home. No one rang our door bell. Later, my husband even went outside to test out our door bell. There is nothing wrong with our door bell.

I don't think the FEDEX driver ever rang our door bell. It's possible that he didn't even come by. I am guessing that because he couldn't finish the delivery, he just said that no one was home. It's annoying when we waited the entire day and the delivery was never made. We were able to reschedule the delivery of the laptop for tomorrow morning between 9 and 10. Hopefully we'll get it as scheduled.

When a courier says the package will be delivered on a certain day, they should deliver it as promised. Mind you, FEDEX is not the only company who doesn't like to ring door bells. Our UPS delivery man and our post man simply knock and then leave the packages in front of our house. So my advice to these delivery services is...please ring the door bell!!!

上星期老公從 Dell 訂了一部翻新過的 (refurbished) 筆記型電腦。一早網路查詢時知道今天會送到, 所以我和小孩就在家等貨。 我們不想錯過送貨時間,就怕有時候送貨員找不到人,就直接把貨放在門口。 老公在公司惦記著他的新電腦, 所以我就告訴他說我可以在家等快遞。 我本來是想去買菜的,結果什麼地方都不敢去。

我在家等了一天, 四點半才跟兒子出門, 陪他去上小提琴課。老公及女兒則繼續在家等。結果等到晚上七點多才再打電話去 Fedex問。 Fedex 說它們的司機登記六點曾經到過我家,可是沒人在家。真是睜眼說瞎話! 老公及女兒都一直在家啊! 根本沒人按過電鈴! 可是 Fedex 的客服說它們相信自己司機所說的話。

我想一定是 Fedex 司機送貨送不完隨便說說。哪有人送運不按門鈴的?!?! 明明就有人在家啊! 重點是跟 Fedex 爭這個沒有用。最後還是重新安排了送貨時間。 Fedex 說明天早上九點至十點會再送一次。我想到時候老公得搬個椅子到門口坐著等那 Fedex 的貨車。 今天其實我有好多事情要辦喔! 真的是浪費我的時間!